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Return Policy
Welcome to the Return Policy of mylaptopscreen.com. We aim to provide a hassle-free and satisfactory shopping experience. Please read the following policy carefully before initiating a return.
1. Returns and Exchanges
1.1. We accept returns within 7 days of the date of delivery for eligible items.
1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.3. Items that are not eligible for return include:
Customized or personalized products.
Products that have been used or damaged by the customer.
2. 7-Day Free Return
2.1. We offer a 7-day free return policy, allowing you to return eligible items within 7 days of receiving your order without incurring any return shipping fees.
2.2. If you wish to return an item, please contact our customer service within the 7-day return window to initiate the return process.
3. Return Process
3.1. To initiate a return, please contact our customer service at support[@]mylaptopscreen.com.
3.2. Clearly write as Return for Refund on the outside of the package being returned.
3.3. Ship the item back to the address provided by our customer service.
4. Refund Process
4.1. Once we receive the returned item, it will undergo a thorough inspection.
4.2. If the item is found to be in its original, unused condition, we will process the refund or exchange accordingly.
4.3. Refunds will be issued to the original payment method used for the purchase.
5. Return Shipping Costs
5.1. For eligible 7-day free returns, we will provide a pre-paid return label.
5.2. If the return is not within the 7-day window or does not meet the eligibility criteria, the customer is responsible for the return shipping costs.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact our customer service within 24 hours of receiving the order for assistance.
6.2. We may request photos or additional information to assess the damage or defect before processing a return.
7. Return Exceptions
7.1. Some items may have specific return conditions or exceptions. Please check the product page for any additional return information.
8. Contact Information
8.1. For any questions or concerns regarding returns, please contact us at (whatsapp. or email us at support[@]mylaptopscreen.com)
If you have any questions or concerns about our Return Policy, please contact us at (whatsapp. or email us at support[@]mylaptopscreen.com).
Typical LCDs are mounted with 2, 3 or 4 screws on the left and the right side of the LCD.
Some LCDs are mounted via built-in brackets.
Important! All product images match the exact bracket configuration of a replacement screen that will be sent to you. LCD brackets are built onto the LCD module – don’t confuse them with the LCD mounting brackets that are part of a laptop and should be unscrewed from the LCD and reused during the reinstallation process.
Examples of LCD mountings:
Screen connector
There are several different types of video connectors used in laptops screens. For the most part the connectors are not interchangeable. Here are the most common types of video connectors that are in use today:
30-pin eDP – the main modern connector. It is used on screens with resolutions up to 1920 x 1080. If your laptop was manufactured after 2014 and features screen resolution up to 1080p it is likely using this type of connector.
40-pin Narrow Connector 40-pin touch interface and eDP video connector used on some Lenovo laptops starting from 2020.
40-pin same physical connector standard but 3 different and incompatible signals
40-pin eDP Touch – used on newer laptops after 2015, the additional pins over the 30-pin eDP connector are needed for a built-in (on-cell) touchscreen functionality.
40-pin eDP QHD+ – used on newer laptops after 2015, the additional pins over the 30-pin eDP connector are needed for higher resolution options such as QHD (2560 x 1440) and even higher (4 channel eDP).
“40-pin eDP Touch” LCDs are not interchangeable with “40-pin eDP QHD+” screens. Even though the connectors are the same, plugging a “40-pin eDP Touch” LCD in-place of a “40-pin eDP QHD+” screen will not provide the touch functionality, and vice-versa, plugging a QHD screen in place of a 40-pin touchscreen will not provide higher resolution.
40-pin LVDS (old)
Used on most LED back-lit laptops prior to 2014. It was the most common standard at the time and allowed resolutions up to 1920 x 1080p. Screens fitted with 40-pin LVDS connector are not interchangeable with screens fitted with 40-pin eDP because of the two different signalling technologies, even-though the connectors follow identical physical standards.
Other
120Hz+ LVDS (gaming) screens used a 50-pin connector CCFL screens (obsolete) used 20-pin LVDS and 30-pin LVDS connectors. MacBooks use their own proprietary LVDS and eDP connector types.
How to find screen resolution
It is important to confirm the screen resolution before submitting an order: the same laptop model can come with different display resolutions.
If a laptop you are ordering a screen for works – turn it on and:
– for Windows XP, Windows 2000, Windows ME, Windows 98: Right-Click on Desktop -> Properties -> then in Display Properties navigate to Settings – for Windows 10 and Windows 7 & Vista: Right-Click on Desktop -> Personalize -> Graphics Options
If a laptop you ordering a screen for is not functional:
– we recommend to pull your defective screen out and google screen model for specifications. You can find the screen model number on the sticker on the back of the screen. Check out our How to check your LCD screen model number article.
OR
– check your laptop manual under the laptop specifications section if you have one.
OR
– also you may be able to find you laptop specifications on manufacturers website using the laptop serial number, service tag or the model number (in Support section).
Letters on the right are the common abbreviations and can be used as resolution indicators.
3840 x 2160 (UHD) 4K 3200 x 1800 (QHD+) 3000 x 2000 (PixelSense, MS Only) 2880×1800 (Retina, Apple only) 2560×1600 (Retina, Apple only) 2560 x 1440 (QHD / WQHD) 2K 2304 × 1440 (Retina, Apple only) 2048 x 1536 (QXGA) 1920 x 1200 (WUXGA) 1920 x 1080 (WUXGA) Full HD 1680 x 1050 (WSXGA+) 1680 x 945 (WSXGA+) 1680 x 900 (WSXGA+) 1600 x 900 (WXGA++) HD+ 1600 x 1200 (UXGA) 1440 x 960 (WXGA+) 1440 x 900 (WXGA+) 1400 x 1050 (SXGA) 1366 x 768 (WXGA) HD 1280 x 1024 (SXGA) 1280 x 720 (SD+) 1280 x 854 (WXGA) 1280 x 800 (WXGA) 1280 x 768 (WXGA) 1152 x 768 (WXGA) 1024 x 768 (XGA, outdated) 1024 x 600 (WSVGA, outdated) 1024 x 576 (WSVGA, outdated) 800 x 600 (SVGA, outdated) 640 x 480 (VGA, outdated)
How to measure laptop screen size
Laptop screens vary in size and new sizes are frequently introduced. See the most common sizes below. Screen size is measured in inches, diagonally from corner to corner (1 inch=2.54 cm) as shown in the video below:
